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Faulty / Defective Items Return

Products sold by us will have a warranty period of 6 (SIX) months unless otherwise stated. This excludes promotional items or items sold AS-IS.

  1. We will require receipt showing that the item was purchased from us or any of our authorised reseller
  2. We are only liable for manufacturer defect. Warranty does not cover damage caused by end-user or wear and tear.
  3. We will make our utmost effort to provide a replacement product within a reasonable time.

Change Of Minds Return

If you change your mind about the products you purchase from us, you can exchange the products with another of the same or higher value, subjected to the following conditions

  1. Items must be returned within 7 days of purchase with the original receipt or other proof of purchase
  2. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels/packaging attached

If you have any queries or feedback regarding the above, kindly contact us at

Thank You.
The Management
JMD Pacific Pte Ltd


Our service centre is located at the following location:

3 Coleman Street
#02-01 Peninsula Shopping Centre
Singapore 179804

Opening Hours: Weekdays 10 am to 7 pm (Closed on Weekends & PH)

If you are unable to visit our service centre, you can also arrange the defective product to be mailed or couriered to us. We can also arrange the replacement unit to be delivered back to you subjected to delivery charge and administrative fees. Please contact for more information regarding this service.  


Service Centre Location:

109 North Bridge Road
#05-24 Funan Digitalife Mall
Singapore 179097
Tel: +65 6336 0217
Operating Hours: 11 am to 9:30 pm

*** Please bring along full box and proof of purchase for warranty claims. Strongly recommend to call to beforehand to check on replacement stock availability before visiting service centre.  


For all Withings products, the end-user will have to create a support ticket with Withings directly and obtain an RMA number before an exchange can be doing at our outlet.

Please visit to create the support ticket.


Warranty Procedure:

1. The customer will call TomTom on 1800 622 7266.

2. TomTom will attempt to quickly troubleshoot the problem over the phone

3. If the fault cannot be resolved over the phone, TomTom will issue a return authorisation (RA) number

4. The customer will take the unit to the service centre address below in business hours with the RA#

5. Once the job has been received it will be attempted to be resolved by the service centre with a software update, if this fails the unit will be exchanged on the spot

* Business hours are 8:30am to 4:00pm, Monday to Friday

Service Centre Address:

Mojito Redemption
Funan Digital Mall
109 North Bridge Road #04-10
Singapore 179097
Tel: +65 6534 8095

* Business hours are 12:00pm to 8:00pm, Monday to Sunday